jl999 Privacy Policy

1 What Information We Collect

jl999 collects various types of information from its users. This information comes from two main sources — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment-related information (such as bKash, Nagad, Rocket, Upay account numbers or relevant bank account details)
• Government-issued identity document information submitted for identity verification
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Website access time, session duration, and pages visited
• Usage patterns collected through cookies and similar tracking technologies
• Gaming activity data such as bet amounts, game history, and win/loss records

2 Purpose of Data Use

jl999 uses the collected information for the purposes listed below. We do not use any information for unnecessary or unlawful purposes.

3 Data Storage and Security

jl999 places the highest importance on the security of your personal information. We use industry-standard security measures to keep your data protected.

3.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form in the database
• Regular security audits are conducted
• Firewalls and intrusion detection systems are active to prevent unauthorised access
• Two-Factor Authentication is available

3.2 Retention Period

Your personal information is retained for the entire duration your account remains active. Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal requirements and resolve financial disputes. This retention period is determined in accordance with applicable laws and regulations.

4 Sharing Information with Third Parties

jl999 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay and associated banks), technical infrastructure, and security services. These partners may only use the information for the specific purpose of providing the service and are also bound to comply with our privacy standards.

4.2 Legal Obligations

jl999 may disclose information if required to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we will disclose only the minimum information legally required.

4.3 Fraud Prevention

Limited information may be shared with relevant authorities or partner organisations for anti-money laundering (AML) purposes and fraud detection. This is done solely to protect the interests of all users.

5 Cookies and Tracking Technologies

The jl999 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help the website remember your preferences.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your language preferences and settings.
• Analytical Cookies: Collect anonymous statistics to understand how the site is used.
• Performance Cookies: Monitor website speed and stability.

5.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may cause some website features to not work properly.

6 Your Rights and Controls

jl999 believes you should have full control over your personal information. Your rights are described below:

• Right to Access: You can request details of the personal information we hold about you at any time.
• Right to Rectification: If any of your stored information is incorrect, you can request that it be corrected.
• Right to Erasure: Where there is no legal obligation to retain data, you can request deletion of your information after closing your account.
• Right to Data Portability: You can request that your data be provided in a structured, readable format.
• Right to Object to Processing: You can object to your information being processed for certain specific purposes.
• Right to Opt Out of Marketing: You can request at any time to stop receiving promotional emails or messages.

To exercise any of the above rights, email [email protected]. We will process your request within 30 business days.

7 Children's Privacy and Age Restrictions

jl999 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors.

We conduct an age verification process at the time of registration. If a user accesses the platform by providing false information and this is subsequently proven, their account will be immediately closed and the stored information will be deleted. If a parent or guardian becomes aware of such activity by their child, please contact [email protected] immediately.

8 International Data Transfers

jl999's servers and processing infrastructure may be located in various countries. As a result, your data may be transferred to and stored outside of Bangladesh. Regardless of where data is processed, we ensure that the protection standards described in this privacy policy are maintained and that appropriate contractual safeguards apply.

9 Policy Changes and Updates

jl999 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• The change will be clearly noted on the policy page of the website
• Registered users may receive an email notification of the update
• Acceptance of the updated policy may be requested at the time of login

Your continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

10 Limitations and Disclaimers

jl999 is not liable for data breaches resulting from events beyond its control, such as cyberattacks, hacking, or unauthorised access by third parties, provided we have taken reasonable security measures. However, in the event of any data security incident, we will notify users as quickly as possible in accordance with applicable law.

This policy does not apply to the privacy practices of external websites or third-party services. jl999 asks users to read the privacy policy of any third-party service before using it.

11 Responsible Gaming and Data Protection

jl999 is committed not only to protecting information but also to the overall wellbeing of its users. As part of our responsible gaming policy, we analyse gaming activity data to identify users who may need support.

Your gaming data is used for this analysis, but it is done for your own protection. To learn more about responsible gaming, please visit our Responsible Gaming page.